Managed I.T. Services

Overview

With the development of computer technology, Thinking Technology has expanded to now "cloud technology" Cloud Computing Microsoft Azure one of the major service providers.

Thinking Technology limited developing cloud technology in the "monitor email + external email backup system", after the user uses this system, no more worries of losing e-mail records and company management. User will know every details of staff use email. Our own development as well as equipment to monitor a computer system, the user can 7x24 know the operation of the computer system, the system also automatically notify systems engineering officers for correction or replacement parts. Email filtering system designed for outdoor use, Cloud Content Management archive management system, Workflow Management program management system and many other "small investment, big improvement" office computer solutions. From past to future, Thinking Technology is based on "professional", "integrity"attitude to win customer confidence and long-term support.

7x24 automatic system monitoring

Customer network infrastructure is being monitored by our internal monitoring servers.

Helpdesk and remote support

Helpdesk to solve staffs’ computer issues by phone or remote support.

Managed security services

Keep monitoring and updating the virus patterns, Firewall settings, Windows Updates, etc.

Onsite support

Provide planned and unplanned onsite support

System documentations

Provide network diagrams, hardware & software inventory, system settings and configurations, performance reports, etc.

Dedicated portal site for customers

A dedicated portal site for customers to review the system documents, service logs as well as system reports.

Service review meetings

Regular meetings to review our service level and system performance, discuss how IT support process can align your business grow.

Package Prices
Standard Premium Inspection
case		 Hourly Service (PC Only)
HK$ 4,500 per monthly HK$ 8,000 per monthly Per hour HK$ 3,000 HK$ 9,000 per yearly
Basic Services Free server Administration (include create user account, disable user, update user permission)
Free Management Report (include year network diagram, hardware and software inventory, broadband)
Server monitoring
Network monitoring
Server health checking
Health check report
Advanced Services Workstation routine checking
Routine checking
Status report
Free workstation inventory
Response time Service hour 2 hours on-site support & 3 hours remote 2 hours on-site support & 3 hours remote minimum 2-hour per on-site inspection 10 hours on-site (Min. 2 hours per visit) & remote support
Response time (Normal) Within 4 hours Within 2 hours Next business day Next business day
Response time (Urgent) Within 2 hours ASAP Next business day Next business day
On site request Next business day Within 4 hours Depend on schedule Depend on schedule
HK$ 700 per extra hour HK$ 600 per extra hour HK$ 2,000 per extra hour Nil
  • Basic Services：
    • Services include server maintenance, health checking, anti virus update, service monitoring and network device problem solving. Server installation, network infrastructure modification, adding new hardware do not include in this service planning.
  • Response time：
    • Service include setup workstation for new user, solving printing problem, server accessing problem.
    • Minimum half-hour per remote support (15 minutes or over must be counted as half hour Service)
    • Minimum 2-hour per on-site visit (15 minutes or over must be counted as 1 hour Service)

Standard

Details
  • Free server Administration
  • Free Management Report(yearly)
  • Server health checking (weekly)
  • Workstation routine routine checking
  • Routine checking
  • Free Workstation Inventory (yearly)
Remarks: Services include server maintenance, health checking, anti virus update, service monitoring and network device problem solving. Server installation, network infrastructure modification, adding new hardware do not include in this service planning.
Response time
Service hour：2 hours on-site support & 3 hours remote
Response time（Normal）：Within 4 hours
Response time（Urgent）：Within 2 hours
On site requestNext business day
Remarks:
  • Service include setup workstation for new user, solving printing problem, server accessing problem.
  • minimum half-hour per remote support (15 minutes or over must be counted as half hour Service)
  • minimum 2-hour per on-site visit (15 minutes or over must be counted as 1 hour Service)

Premium

Details
  • Free server Administration
  • Free Management Report(yearly)
  • Server monitoring
  • Network monitoring
  • Server health checking (weekly)
  • Free Workstation Inventory (yearly)
  • Routine checking
  • Status report
  • Workstation routine routine checking
Remarks: Services include server maintenance, health checking, anti virus update, service monitoring and network device problem solving. Server installation, Windows update, network infrastructure modification, adding new hardware do not include in this service planning.
Response time
Service hour：2 hours on-site support & 3 hours remote
Response time（Normal）：Within 2 hours
Response time（Urgent）：短時間內
On site requestWithin 4 hours
Remarks:
  • Service include setup workstation for new user, solving printing problem, server accessing problem.
  • minimum half-hour per remote support (15 minutes or over must be counted as half hour Service)
  • minimum 2-hour per on-site visit (15 minutes or over must be counted as 1 hour Service)

Remote support

Details
  • Workstation routine routine checking
Remarks: Services include server maintenance, health checking, anti virus update, service monitoring and network device problem solving. Server installation, network infrastructure modification, adding new hardware do not include in this service planning.
Response time
Service hour：minimum 2-hour per on-site visit
Response time（Normal）：Next business day
Response time（Urgent）：Next business day
On site requestDepend on schedule
Remarks:
  • Service include setup workstation for new user, solving printing problem, server accessing problem.
  • minimum half-hour per remote support (15 minutes or over must be counted as half hour Service)
  • minimum 2-hour per on-site visit (15 minutes or over must be counted as 1 hour Service)

Service Level Hourly(reactive service)

Details
  • No regular services provided
Remarks: Services include server maintenance, health checking, anti virus update, service monitoring and network device problem solving. Server installation, Windows update, network infrastructure modification, adding new hardware do not include in this service planning.
Response time
Service hour：10 hours on-site & remote support
Response time（Normal）：Next business day
Response time（Urgent）：Next business day
On site requestDepend on schedule
Remarks:
  • Service include setup workstation for new user, solving printing problem, server accessing problem.
  • minimum half-hour per remote support (15 minutes or over must be counted as half hour Service)
  • minimum 2-hour per on-site visit (15 minutes or over must be counted as 1 hour Service)
Copyright © 2016 Thinking Technology Limited. All right reserved.
E-mail: info@thinking.com.hk Tel: 2391-8002
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